SSD Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the technical specifications on the product’s description page.

6 Solid State Drive (SSD) Retention gives customers the option to retain their removable SSD during service events at no additional charge.

See Surface for Business warranty page and next business day terms and conditions of supported markets.

5 Next Business Day service is available for Surface Duo 2 only.

In addition, the Next Day Business Replacement service is only valid from Monday to Friday, excluding standard public holidays.

4 Next Business Day Replacement claims authorisation must be fulfilled prior to the applicable cut-off period to benefit from this service.

See Surface for Business warranty page for AES terms and conditions and list of supported markets. Advanced Exchange is only available in supported markets. 3 Advanced Exchange Service is available at no additional charge with the Microsoft Limited Hardware Warranty for the following business devices: Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Laptop Go, Surface Laptop Go 2, Surface Go 2, Surface Go 3, Surface Book 3, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro X, Surface Pro 9 and Surface Laptop Studio.Restrictions apply, for all Protection Plans, please reference the terms and conditions for the limit of liability and the applicable exclusions of the Protection Plan. Accidental damage protection begins immediately upon purchase. If the plan provides additional Mechanical Breakdown coverage, that coverage begins upon expiration of the manufacturer’s original warranty and continues for the remainder of the term shown on the Holder’s Proof of Purchase. 2 Additional extended coverage for mechanical breakdown and accidental damage protection is available through the purchase of Microsoft protection plans.

Please refer to Microsoft Limited Hardware Warranty & Agreement. 1 Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, Microsoft Limited Hardware Warranty covers your device for one year from the date of original purchase from Microsoft or an authorised reseller.Software and hardware telephone support 7 for the duration of the plan Microsoft Extended Hardware Service Plus with OnsiteĪvailable within 45 days of Surface device purchase Microsoft Service Plans features and coverage Microsoft Extended Hardware Service

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